FAQ

Getting started is a straightforward process designed to get you into the action quickly. To join, simply click the sign-up button on our homepage and provide the required details, such as your name and a valid email address. It is vital to use an accurate email because verification is a mandatory step to unlock your initial rewards. Once you have confirmed your email, your account is officially active, and you can begin exploring our selection of slots and table games.

We believe in greeting our guests with open arms and plenty of opportunities. New players who register and verify their accounts are eligible for a sign-up bonus consisting of 50,000 Gold Coins and 3 Sweeps Coins. This allows you to explore the platform without any initial purchase. This offer is available to residents across the United States, excluding those in specific restricted states. It is a fantastic way to find your favorite titles and experience the momentum of our gaming environment.

Yes, we offer a special discount for players looking to boost their balance early on. You can acquire a bundle of 10,000 Gold Coins and 20 Sweeps Coins for a discounted price of $9.99 USD. To activate this, simply visit our store and select the first purchase offer. This manual opt-in ensures you get the best value possible as you begin your journey. Please note that Sweeps Coins obtained through this purchase carry a 50x wagering requirement before they can be considered for redemption.

Havana Fortuna Casino operates as a social sweepstakes platform using two distinct currencies. Gold Coins are intended for social play and entertainment purposes only; they have no real-world value and cannot be redeemed for prizes. Sweeps Coins, however, can be used to participate in our sweepstakes games. Once you meet the necessary playthrough requirements and reach the minimum balance, Sweeps Coins can be redeemed for real prizes at a rate of 1 Sweeps Coin to $1.00 USD.

At Havana Fortuna Casino, we maintain a clear policy regarding the use of Sweeps Coins. To ensure fairness and security, all Sweeps Coins received through bonuses or promotions are subject to a 50x wagering requirement. This means you must play through the amount of Sweeps Coins fifty times before they move into your redeemable balance. For example, if you have 10 Sweeps Coins, you would need to place 500 Sweeps Coins worth of play to satisfy the requirement.

While we strive to provide entertainment to as many people as possible, legal regulations mean we cannot operate in every location. Currently, players residing in California, Connecticut, Delaware, Idaho, Kentucky, Louisiana, Michigan, Montana, Nevada, New Jersey, and New York are restricted from participating in sweepstakes play or redeeming prizes. If you are located in any other part of the United States, you are welcome to enjoy the full range of our services and promotions.

We love to reward loyalty, which is why we offer a Daily Login Bonus to all our players. Every 24 hours, you can claim 10,000 Gold Coins and 0.20 Sweeps Coins just by logging into your account. Additionally, you get one free spin on our SpinWheel, which can grant you even more rewards. This daily boost ensures that you always have a reason to visit and keeps your momentum high as you explore new games.

Redeeming prizes is a simple process once you have met the necessary criteria. You must have a minimum of 100 redeemable Sweeps Coins in your balance, which is equivalent to $100 USD. Before your first redemption, you will need to complete the Know Your Customer verification process by providing a valid government-issued ID and proof of address. Once verified, redemptions are typically processed within 3 to 5 business days, ensuring you receive your prizes in a timely and secure manner.

We take pride in offering a diverse and high-quality library of games from the world’s leading software developers. You can enjoy titles from renowned providers such as NetEnt, Red Tiger Gaming, Evolution Gaming, NoLimit City, and Betsoft. Whether you prefer the high-energy thrill of modern video slots, the classic feel of table games, or the unique mechanics of fish games, our partnerships with these industry giants ensure a fair and exciting experience for every player.

Your security is our top priority. We utilize advanced encryption technologies and secure servers to protect your personal and financial data. Our platform is built to meet high standards of data protection, ensuring that your information remains confidential and safe from unauthorized access. We are committed to transparency and fairness, providing a secure environment where you can focus entirely on the fun and excitement of the games.

If you ever encounter an issue or have a specific question not covered here, our support team is ready to help. You can reach out to us via live chat for immediate assistance during business hours, or you can send an email to support@havanafortuna.com. We aim to resolve all inquiries quickly and professionally. Whether it is a question about a bonus or a technical troubleshooting request, we are here to ensure your experience remains smooth and enjoyable.

We want every player to enjoy Havana Fortuna Casino in a healthy and balanced way. To support this, we provide several tools to help you manage your play. You can set daily, weekly, or monthly deposit limits, or take a temporary time-out if you feel you need a break. For those who wish to stop playing permanently, we offer a self-exclusion option. We encourage all our players to stay within their means and view social gaming as a form of entertainment.